CUSTOMER FEEDBACK
Book with confidence
  • 96.6630% of selfcateringhols customers polled said they were satisfied with our service
  • 1532 properties in 49 countries to choose from
  • 84.22% of properties reviewed were rated as 'good to excellent' compared to customer expectations

These figures are correct as of 23rd May 2013.

TESTIMONIALS


"Dead easy booking system, and absolutely no hassle whatsoever. I'd certainly use the site again." Ali Tabari, Jun 2012


"Fantastic holiday, a real get away from it all location, apartment was lovely, clean with fantastic views. " Karen Holbrook, May 2012


"The booking service were extremely helpful when we were booking. They answered all our questions quickly." Nat & Brad Scott, Dec 2011


"Website for booking was excellent, and easy payment facility. " Denise Corbin, Aug 2011


"Very efficient." Karoly Simon, Jul 2011


"easy service - woudl use again next year" Kate Devos, Apr 2011


"Very informative and easy to make bookings. Also the live chat is extremely useful. Overall, excellent site, thankyou." CHRISTOPHER CLARK, Dec 2010


"Excellent, efficient service. Woulddefinately use again." jane allan, Oct 2010


"Efficient. Reminders of payment dates was helpful and a link to the local rep. " Kay Brennan, Aug 2010


"I spoke with the staff and am satisfied with the friendly, helpful service. It did seem that the email response exceeded 24 hours and would hope this could be improved. " Richard Watts, Jul 2010


"Website worked great - no problems. Roswitha contacted me before I could contact her which was very nice. She was totally available for whatever we needed - a real gift! Thanks to David as well for all of the communication that made the trip actually happen. " Lori Welsh, Jun 2010


"It was very easy to use and a good level of service in communicating with us regularly" Kevin Harding, May 2010


"Again, you were very friendly and helpful - it all went very smoothly, especially considering that ours was a very last minute booking!" Valerie Lees, Feb 2010


"You offer a very good customer service,and it is a pleasure to do business with you . " Stephen Smith, Oct 2009


"Website and booking service excellent." Mark Hibberd, Sep 2009


"The booking service was efficient and convenient." Sheila Tyrer, Sep 2009


"The web site was EXCELLENT in its description of the property, and the way it indicated availability. The only downside was that the Google map facility didn't work for us. We appreciated the facility to book the apartment by the day, starting any day of the week, without being limited to Saturday-Saturday bookings. As we booked at very short notice we also appreciated the fact that we could telephone your office with a short list of alternative accommodation in the event that our first preference turned out to be unavailable (which turned out NOT to be the case). " Richard Jackson, Aug 2009


"This site is brilliant, I will definetly be using this again both in england and abroad. Thanks Sue and Doug you were great with all the advise given." simone lineker, Aug 2009


"Really helpful, personal service. the fact that you can speak to someone who gets back to you quickly really sells the service." Sarah Ker, Jul 2009


"booking service very good and efficient" Maureen Arnold, Jul 2009


"I really appreciated your booking service. Your information was accurate and up to date; which sadly cannot be said fro many other companies I tried" Mandy Richardson, Jul 2009


"It was perfectly adequate and we were pleased to see the goods matched the narrative." Robert Newton, Jun 2009


"We could not of asked for any more help from the the staff when booking our accommodation, they were great." Jill Rees, May 2009


"booking was well supported" chris Furphy, Feb 2009


"A great website, I'll definately use this service again." Oliver Morris, Jan 2009


"Excellent service!" Heikki Laakkonen, Nov 2008


"no problems with website at all, prompt response after booking which was good due to last minute of booking" pamela joy, Oct 2008


"clear, informative, overall v helpful" Jenny Johnson, Oct 2008


"Overall, everything ran very smoothly and we were extremely satisfied with your service." David Joseph, Sep 2008


"Thanks a million Sue, for all your help. " Shirin Moayyad, Sep 2008


"Selfcatering hols made finding and booking accomodation very simple and had ample properties to choose from. Website information was very accurate. Selfcatering hols will be an added favourite to my address book. Thankyou." Tina Wood, Sep 2008


"every thing went like a dream. booking was very easy, the keys arrived by post well in advance the whole process was very well thought out " norman whittaker, Sep 2008


"I booked two excellent properties through your company - Chalet Wildhorn and Casa O. I'd recommend colleagues to use you in future. With family, self-catering is definitely the way to go and if we're visiting Europe next year then we'll use your services again as your website is simple to use. " Brian Dryburgh, Aug 2008


"Very helpful and efficient team. Thank you." Jacqueline Hacking, Aug 2008


"excellent doug and sue a great help thanks. " ian dobbs, Aug 2008


"The booking service was immensely helpful even though we made our reservations at the last minute" Pauline Corthell, Aug 2008


"Your booking service was excellent, both in helping us locate this property and handling the booking process." James Milner, Aug 2008


"Easier to use tham many other similiar sites." Meire Lewis, Jul 2008


"Very helpful and dilligent" maurice hartnett, Jul 2008


"VEry helpful, we'll definitely use SelfCateringHols again! Thanks for all your help!" Prarthna Devani, Jul 2008


"Friendly and helpful" Fran Williams, Jun 2008


"We were very pleased with the service, we had a few questions and changed our email address but everything ran smoothly" cliff robinson, Jun 2008


"I had a few problems with the online payment, but I received friendly and competent support. So no problem there either." Tomas Rasmussen, Jun 2008


"My experience of the Self Catering Hols website overall was very good. The site was very easy to use, easy to find villas or apartments in the areas I was looking for and a good selection of photos and description for each place listed. I spend several weeks searching around the web for an apartment rent for my honeymoon and once I found your website the hard part was to make a decision on to which apartment to choose. Once the apartment was picked my first online booking attempt failed due to a problem on the website but after a few minutes I had a phone call from the staff and the payment was taken over the phone. I had a polite reminder a few weeks before the final payment was due and the online payment went through without any problems. I?m more than happy with your website. I will defiantly use your site again in the future and I?ve already recommend it to friends. " Graham Bray, Jun 2008


"Excellent website and we will refer to it again." Norman Dunlop, May 2008


"The service was great & easy to book our vacation. We also were refunded money because of a problem we ran into on our vacation, no ones fault. We really appreciated the honesty of the company. " Debra Kline, Apr 2008


"We were pleased with our experience and would certainly consider a booking in the future. Everything went as we expected and the property was exactly had been presented on your site." Douglas Kinkel, Mar 2008


"Very easy to use and overall we were most satisfied with the service." Peter Swaddling, Feb 2008


"Very easy to arrange. The contact on location was very helpful. Thanks so much!" RICK GAMBLE, Feb 2008


"booking quick and easy" Elton Ludick, Dec 2007


"It was perfect, quick and very customer friendly." Mayank Gupta, Dec 2007


"Booking very easy. Staff very pleasant and helpful." Stephen Garrett, Oct 2007


"Wonderful booking service." John O'Blenis, Oct 2007


"booking service was easy to use and prompt with their replies." Fiona Stevenson, Oct 2007


"Good website & booking service. No problems at all! " Judith Welsh, Sep 2007


"booking service was absolutely amazing, lady rang me early Sunday evening and continued until the holiday was booked. 1st class service and would use again. Top marks for booking Many thanks" Claudine Fisher, Sep 2007


"Very easy to use, worked out great, we'll be recommending you to friends." Andy James, Aug 2007


"We were happy with the Selfcateringhols service. It provided accurate descriptions and has proved to be a straigt forward, helpful and reliable. Many thanks." David Wilsher, Aug 2007


"Youe web site was easy to use and very efficient - thank you." James Butler, Aug 2007


"Your service is very professional and very efficient and I would recommend anyone to use your service." Stanley Tatko, Aug 2007


"Booking all worked fine, thanks" Martin Gormley, Aug 2007


"Excellent as before. We are recommending you to our friends and will certainly use you again, thanks" Helen Dent, Jul 2007


"the booking service was ok, and the service at loctation was excellent." Daniel Isenberg, Jul 2007


"I would like to thank you for the best service we have ever received from many similar companies.We were supplied with plenty local information,help, if needed was always available. I will certainly be recommending you to friends and family." Robert Mackenzie, Jul 2007


"Excellent" David Griffin, Jul 2007


"Great Service and good communication. Booking occured without a hitch, will deffineatly use the site again. " Greg Mankala, Jun 2007


"Excellent service" Mary-Clare Smiley, Jun 2007


"I had some problems with receiving the confirmatione-mail, however this may have had more to do with a problem with my server. Thsi was follwed up by phone calls made by Selfcateringhols to resolve the matter The owners e-mails were prompt and helpful" keith whitton, Jun 2007


"Easy to book, and good info. provided in emails etc." Susan Joergensen, Jun 2007


"Your website is very user-friendly. We were looking for accommdation on specific dates and it became clear others were looking for the same. We were very well assisted by Sue, who went not just the extra mile, but an extra few miles, to make sure we got sorted out with the accommdation we needed. We usually book hotels online, but haven't booked self-catering like this before. We'll definitely consider it again - thanks a lot " John Jones, May 2007


"It was very easy to book and all information was sent promptly." Caroline Jackson, Apr 2007


"Booking service very helpful, friendly and efficient - particularly as our booking was very 'last minute'." K Osman, Mar 2007


"Helpful service, that inspired confidence - would use again and recommend to others." Paul Watson, Mar 2007


"The website was very useful and we will use it again if an occasion arrises." William Dixon, Feb 2007


"Excellent feedback. Addressed problem of double authorization in a very professional manner. Very Very satisfied with booking service." Bernard Buchweitz, Jan 2007


"Very easy to browse and use. The booking was made quickly and simply and any questions I had about getting to, and travelling around the Isle of Wight were answered quickly. I'd definitely use this site again. " Cally Taylor, Jan 2007


"Excellent service. Quick response. " Joannie Ho, Dec 2006


"To be honest the pictures on the website don't do justice to how nice it really is, my only opinion is to maybe retake better quality pictures. Service was excellent by the way." James Stevenson, Nov 2006


"You guys were awesome in the booking, thank you! I will recommend you guys to everybody! Take care Lynn" Lynn Eyman, Oct 2006


"The booking service was good. I'll use it also next time when I'm planning my holidays." Jyrki Anttila, Sep 2006


"Easy to use and good value - I would use the service again." Gillian Edwards, Sep 2006


"Our US-based company will use self cateringhols.com for our extended business trips to europe in the future. " James Hampton, Sep 2006


"Totally satisfied. Booked at very short notice and handled most efficiently and charmingly by staff. Thankyou." Patricia McNally, Aug 2006


"I like the idea of reduced costs of operating using website based booking, this must have helped to offer this accommodation at an attractive price." Narahari Joshi, Aug 2006


"A wide range of acommodation and a clear and easy website to use. I would certainly use this again to look up self-catering holidays in the future." John Walker, Aug 2006


"All worked very smoothly, both online and at the Property Management office in Supertar, where staff were friendly and helpful." Jennifer Morris, Jul 2006


"You made the Booking effortless. Excellent, prompt and very friendly service." Moira Chapman, May 2006


"Everything was fine. Thanks to everyone for making this trip special for both of us." Omar Shad, May 2006


"Problems booking on the website were sorted by a friendly voice at the end of the phone. Service was efficent and helpful providing alternative choices." Caroline Barnard, Mar 2006


"Everything was very straight forward and efficient thank you" Nigel Elliot, Feb 2006


"Good easy booking on the website and a fast response to any info processed. All in all a good service. Thanks" NORMAN MILLER, Feb 2006


"The apartments we chose in Spain were absolutely beautiful and our flight attendants LOVED them! Jordi and his staff could not have been more accommodating throughout their entire stay. Thanks again to you and your company for helping us find these properties." Christopher McCloskey, Jan 2006


"We were impressed with the service. Prompt and efficient without hassle. The owner was particularly helpful and generous - can't praise him highly enough." Ian Galloway, Sep 2005


"Very reliable and property was exactly as described" Sue Reynolds, Jul 2005


"Very helpful and quick to reply to any queries." Dave Roberts, Jul 2005


"perfectly efficient, honest and reliable. No surprises." Paul C, May 2005


"FIRST CLASS SERVICE.WILL REBOOK NEXT YEAR" FREDERICK COLLINS, May 2005


"Easy booking, excellent web site allowing you to see available dates and no problems with contacting the owner." Darren Bestley, Mar 2005


"We really enjoyed using your service. The staff were very easy to deal with, and we would definitely consider using you again." MARGOT A. SABATO, Feb 2005


"Excellent service and affordability!" Elmo Pretorius, Dec 2004

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